Refund policy

Free 30-day returns. You can return any item within 30 days of delivery. Return shipping is free and there are no restocking fees.

How to start a return

Email support@shopironhouse.com with your order number and the item(s) you want to return. We'll send you a free prepaid return label, usually within 2 business days. Pack the item, attach the label and drop it off with the carrier.

IRONHOUSE products ship from our partner warehouses, so your return label may send the item to a different address than other items in your order. Always use the label we send you.

Condition

Please return items unused and in their original condition and packaging.

Refunds

Your refund is issued automatically once the return is received. It goes back to your original payment method, and your bank may take 5-10 business days to post it. Original shipping charges are not refunded unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund.

Exchanges

The fastest way to get a different size or color is to return the item and place a new order.

Cancellations

To cancel an order, email us as soon as possible. Orders can only be cancelled before they ship.

Questions

Email us at support@shopironhouse.com.